IOE 522 Integrative Report Sprint Nextel Merger Analyzed Using Organizational Metaphors
Well prepared for Prof. Jeffrey Setter pris p? and GSI Murray Pyle Prepared by Andry Haryanto, foreseeable future Sprint Businesses Analyst April 12, 08
Sprint Nextel Merger Background
Sprint is actually a US wifi carrier operating out of Overland Area, Kansas. In December 2004, it released its decide to acquire Nextel Communications to create the third-largest wireless provider in the US, lurking behind AT& Capital t and Verizon. The deal was completed in August 2005.
Lovely marriage pitch
On paper, the merger seemed like a good combination. Sprint was building reputation as a innovator in expanding content to get the consumer market. Meanwhile, Nextel was selling its press-to-talk feature to gain loyalty via construction deck hands, taxi businesses, and other identical businesses. All their disparate but complimentary resources could have supplied a high potential of value creation. Sprint, which in turn traditionally supplied long-distance and native phone interconnection, was turning its concentrate to customer wireless companies and wished to incorporate Nextel's strategy into their business model. Nextel, which was close to maxing out its network and customers of organization users, might gain access to Sprint's larger consumer bottom. 
IOE 522 -- Sprint Nextel Merger Looked at Through Company Metaphors
Since the completing the 35-billion-dollar deal in August 2005, Sprint Nextel has faced a multitude of problems. The blockbuster merger incurred wonderful expenses and integration complications. To make concerns worse, Sprint Nextel was facing technology problems, solid competitors, and cost-conscious customers. Many clients п¬‚ed the business frustrated by the customer service quality. 
Signs and symptoms of failure had been becoming noticeable at Short Nextel. Revenue per customer kept weak while the stock price plunged more than thirty percent in August 2007 compared to 2004. For the reason that same month, Gary Forsee, former CEO and you of the merger, п¬Ѓnally waved the common white п¬‚ag and resigned from the firm. Sprint let go about 8% of the 60, 000-strong workforce. Management announced a decide to invest $8. 5 billion into customer service, an effort that proved too little, too late. 
Failure to integrate two cultures
Different two contrasting corporate nationalities resulted in conп¬‚icts in almost every facet of Sprint Nextel's business, significantly hurting their chances to reap the beneп¬Ѓts of the merger.
IOE 522 - Sprint Nextel Merger Looked at Through Organizational Metaphors
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The mismatch was noticeable everywhere. In a Nextel administrator meeting commemorating the 'success' of the merger, Nextel CEO Tim Donahue п¬Ѓred in the crowd which has a pep-rallystyle speech, wearing casual sweater jacket and khakis. Tim after that introduced Whilst gary Forsee, who walked to the level wearing a match and proceeded with his PowerPoint presentation, shocking the audience and turning the space into a deceased silence. 
It did not take really miss the tension to trickle down the employee positions. There was a sense of mistrust upon both sides. Some Nextel employees said they will feel the intense, entrepreneurial design that spurred its early growth continues to be stamped away by Sprint's more bureaucratic approach. A number of the Sprint individuals say they feel robbed by Nextel's deteriorating network, the source in the company's greatest customer loss. Whenever concerns arose, Nextel employees commonly proposed performing quickly, yet suddenly became frustrated once their thought was shot down by Sprint alternatives because they required their superiors' contract before ongoing with a plan. Such events left both parties frustrated: Nextel people were amazed by Sprint's unresponsiveness, although Sprint persons viewed Nextel as rash and reckless. 
The customer-centric lifestyle at Nextel was as well falling apart with Sprint's appearance. Nextel workers used to have if you are an00 of freedom to offer perks to keep consumers loyal. IOE 522 - Sprint Nextel...
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IOE 522 - Sprint Nextel Merger Seen Through Organizational Metaphors